WILLEMSTAD – The Curaçao Gaming Authority has introduced strict new compliance guidelines for licensed online gambling operators, marking a significant step in the ongoing overhaul of the island’s gaming sector.
The new directive requires business-to-consumer (B2C) gaming companies to strengthen their terms and conditions, with enforcement scheduled to begin in October 2026. Operators have been given a limited transition period to update their customer agreements and align with the new standards.
The policy follows the introduction of the new gambling legislation, known as the National Ordinance for Games of Chance (LOK), which was approved in late 2024. Together, the measures signal a shift toward stricter regulation and greater oversight of the industry.
A key focus of the updated rules is transparency. The regulator now requires operators to present all terms and conditions in a clear and accessible format across websites, mobile applications, and other platforms. Companies must also provide previous versions of their terms upon request and clearly highlight any changes made.
The authority has also tightened requirements around how agreements are accepted. Passive acceptance—such as users simply browsing a website—will no longer be considered valid. Operators must ensure that users actively agree to clearly written conditions, with legal language simplified to improve understanding.
In addition to contract transparency, the new guidance places strong emphasis on financial crime prevention. Operators are now required to clearly explain identity verification procedures and anti-money laundering measures at the outset of the customer journey.
Under the new rules, companies must disclose how they conduct “know-your-customer” (KYC) checks and monitor transactions for suspicious activity. The aim is to prevent situations where additional verification steps are introduced later, particularly during withdrawals, a practice that has previously led to complaints from users.
The regulator has linked the new requirements to a formal enforcement framework. Companies that fail to comply risk significant penalties, including fines, suspension, or even revocation of their licenses.
While a short grace period is expected, non-compliant operators will be required to make immediate corrections within strict deadlines once identified.
The changes reflect a broader shift in Curaçao’s regulatory approach. Historically viewed as a lightly regulated jurisdiction, the island is now moving toward stricter standards comparable to those in more tightly controlled markets.
Authorities say the reforms are intended to improve consumer protection, strengthen oversight, and enhance the international reputation of Curaçao’s gaming sector.
For operators, the new rules represent an urgent compliance challenge, requiring legal and operational adjustments ahead of the October deadline.