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Curaçao Gaming Regulator Expands Certified Dispute Resolution System for Online Casinos

Local, | By Correspondent October 1, 2026

 

WILLEMSTAD – The Curaçao Gaming Authority is building out the supporting infrastructure of the island’s new gambling regime, with seven dispute-resolution providers and five testing laboratories now appearing among organizations certified under Article 5.17 of the National Ordinance on Games of Chance.

According to the CGA’s certificate-holder list dated August 31, 2026, the newest alternative dispute-resolution provider is the Independent Betting Adjudication Service, better known as IBAS, which was added effective August 27.

The development is significant because Curaçao’s gaming reforms extend beyond issuing licences to casino operators. The regulatory framework also establishes requirements for companies and organizations providing services to the industry.

Article 5.17 of the LOK allows the CGA to issue certificates for up to three years to individuals or legal entities providing certain gaming-related services or goods to licence holders.

Applicants must demonstrate that they possess the knowledge, experience and qualifications necessary to provide the service for which certification is requested.

Earlier CGA records already included organizations such as eCOGRA Limited, Quinel Limited and BMM Spain Testlabs as testing laboratories, as well as Resolvo Curaçao N.V. and ADR Curaçao B.V. for alternative dispute resolution.

The CGA has also developed specific standards for recognized independent gaming test houses. Its policy states that inclusion on the recognized list requires a valid Article 5.17 certificate and compliance with technical competence, impartiality and regulatory suitability requirements.

Testing organizations must also demonstrate valid accreditation under the international ISO/IEC 17025 standard.

The CGA emphasizes that recognition does not amount to an endorsement or guarantee of a testing organization. Instead, it confirms that the organization meets the regulator’s baseline requirements.

The growing number of dispute-resolution providers is another important component of the new regulatory architecture because it creates formal channels outside the gambling operator itself through which disputes can be handled.

The certificate list therefore provides another measure of how Curaçao’s transition from its former master-licence and sublicence model toward the LOK regulatory system is developing—not only through the licensing of hundreds of operators, but also through the creation of an ecosystem for testing, compliance and dispute resolution.

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