WILLEMSTAD – A formal complaint has been filed against 7Bit Casino, seeking the return of $115,000 from the online gambling platform for multiple violations of Curacao and U.S. laws. The complainant accuses 7Bit of breaching its licensing agreements, failing to uphold responsible gaming practices, and misleading players through false advertising and deceptive business practices.
In a detailed letter, the complainant outlines a series of allegations against the casino, including its failure to verify player identities, age, and residency, despite claims in its mission statement that it collects such data. The letter also asserts that the casino allowed an underage individual to access the complainant's account without issue, potentially violating both Curacao's regulations and U.S. laws regarding online gambling.
The complaint further details how the casino, which claims to monitor player activity to prevent gambling addiction, ignored repeated requests by the complainant to close their account over a two-year period. The complainant claims that instead of taking action to address concerns about addiction, 7Bit offered additional bonuses and delayed the process by assigning a new VIP host each time.
Additionally, the complainant highlights issues with the casino’s withdrawal process, claiming that their winnings were delayed for over 24 hours after a large payout and that customer support was inadequate, with no escalation contacts or legal representatives available. The letter also references inconsistent cashback bonuses, including a reduction from 20% to 10%, which was claimed to be in line with the casino's terms and conditions, though the complainant disputes this explanation.
The complaint goes on to accuse 7Bit of manipulating game outcomes, claiming that error messages and unusual losses were likely linked to a malfunction in the casino's games programming. The complainant, who had been tracking the casino's blockchain activity, alleges that the RTP (Return to Player) statistics advertised by 7Bit were false, suggesting that the games were designed to benefit the casino rather than players.
In the formal complaint, the complainant demands a settlement of $115,000, referencing the losses they attribute to the casino’s alleged actions. They also warn that if the matter is not resolved, they will take legal action, contacting both Curacao's licensing authorities and U.S. government bodies, including the Department of Justice and state Attorneys General.
The complaint concludes with a call for 7Bit to settle the matter to avoid further legal proceedings. The complainant is prepared to pursue full compensation through all available legal channels if the settlement offer is refused.
As of now, 7Bit Casino has not responded publicly to the allegations.