WILLEMSTAD – The Tax Authorities of Curaçao are facing significant challenges, despite progress in digital services and internal efficiency. A recent evaluation by the International Monetary Fund (IMF) indicates that the lack of a structured approach to compliance risks and a tax backlog exceeding three billion Antillean guilders are major concerns.
According to the Ministry of Finance, the IMF has concluded that there is no comprehensive risk management framework, making it difficult for the tax authorities to effectively manage compliance and institutional risks. Furthermore, better integration within the department is needed to improve cooperation between the inspection division, the tax collection office, and the Tax Accountants Bureau (SBAB), while also streamlining administrative processes. The massive backlog of unpaid taxes and premiums highlights deficiencies in collection and enforcement.
Improvements
Despite these issues, some progress has been made. The establishment of a dedicated customer service center, the introduction of a toll-free number (0800-4615000), and an updated website with expanded online services have made tax procedures more accessible. The transition to electronic filing and digital payment methods has also contributed to improved tax compliance. Additionally, the tax authorities have implemented new analytical methods and dashboards to better monitor tax revenues and operational performance.
To address these challenges, the tax authorities have incorporated several improvement measures into their operational objectives for this year. Key priorities include the implementation of an advanced risk management system, further automation of processes, and strengthening of internal control mechanisms. A strategic multi-year plan is also being developed to ensure the tax authorities are future-proof, with a new integrated organizational structure serving as the foundation for further improvements.