WILLEMSTAD, LISBON – A serious complaint has surfaced against a prominent online casino operating under a Curaçao license. The complaint, submitted to Curaçao Chronicle, outlines several alarming practices by Bizzo Casino and its affiliate program, Playamo Partners, as well as a larger web of interconnected companies spanning Curaçao, Cyprus, and Estonia.
The complainant alleges that Bizzo Casino, which openly accepts Portuguese players without possessing the required license to operate in Portugal, is violating both European and Curaçaoan gambling regulations. The website reportedly does not display any clear licensing credentials, although the complainant was able to trace connections to Moon Technologies OÜ (Estonia), Tech Solutions Group N.V. (Curaçao), and a Kahnawake license. However, these entities appear to be providing services in restricted jurisdictions, including Portugal.
The complaint goes further, claiming that this group also runs multiple other online casinos operating illegally in Portugal—among them 20Bet, 22Bet, National Casino, Betamo, and Dragon Slots.
Abusive Verification and GDPR Concerns
One of the most striking accusations involves the excessive Know Your Customer (KYC) procedures the player faced when attempting to withdraw winnings. The casino allegedly demanded multiple selfies with identification documents, duplicate verification steps, and unnecessary documentation—raising concerns about potential violations of the European Union’s General Data Protection Regulation (GDPR).
Despite complying with these requests, the player claims that their withdrawal was repeatedly canceled without justification. The process was described as obstructive and manipulative, allegedly designed to pressure the user into giving up and re-gambling the funds.
Missing Winnings and Suspicious Payment Channels
Out of a total of €11,800 in winnings, the player received only €6,986.51. The remaining €4,813.49 remains unpaid. Furthermore, the payments that were processed came from different banking entities—one notably labeled as "Affiliate" in the transaction reference. This, the complainant argues, is both deceptive and potentially a red flag for money laundering practices.
Network of Interconnected Companies
The complaint also highlights a vast network of companies tied to the same casino operations. These include firms in Curaçao such as Tech Solutions Group N.V., SMES N.V., and others; Cyprus-based entities such as Idazkari Secretary LTD, Marikit Holdings, and MiraXTech LTD; as well as several Estonian companies.
Many of these companies reportedly share the same directors, payment processors, and operational addresses—raising questions about transparency, regulatory compliance, and centralized control of multiple gambling brands.
Call for Immediate Action
The complainant states that they have filed formal reports with the Curaçao Gaming Authority, the Estonian tax authorities, the Kahnawake Gaming Commission, and the Central Bank of Curaçao. They also warn that failure to resolve the issue will lead to a public campaign to expose the casino’s practices across affiliate networks, gambling forums, and social media platforms.
This case highlights growing scrutiny over Curaçao’s online gambling sector and comes at a time when authorities on the island are working to implement new regulations under the National Ordinance for Games of Chance (LOK). The new rules aim to increase transparency, tighten AML compliance, and bring an end to the opaque licensing practices of the past.
Curaçao Chronicle will continue monitoring this case and others like it as the island transitions to its new gambling regulatory framework.
