WILLEMSTAD – In 2024, the Ombudsman of Curaçao received a total of 958 requests for mediation or investigation, with most complaints aimed at public sector entities—particularly utility company Aqualectra, which was the subject of 78 reports. This information comes from the Ombudsman’s annual report, released earlier this week. 

According to Ombudsman Keursly Concincion, the majority of citizens who filed complaints felt ignored or blocked in their attempts to receive a response from government agencies. “A significant number of cases were resolved through open and constructive dialogue with civil servants, and in some instances, with political leaders,” Concincion stated. He emphasized that active cooperation from government bodies is crucial for the Ombudsman to be effective in defending citizens' rights. 

Private Sector Also Named, But Less Frequently 

While most complaints involved the public sector, 34 requests were related to issues in the private sector. Meanwhile, 438 cases involved personal or family matters, such as labor disputes and family-related legal advice. 

Aside from Aqualectra, other frequently named public entities included the Sector for Infrastructure and Spatial Planning with 58 complaints, and the Public Affairs Unit, which received 40 complaints. 

Increase in Cases Compared to Previous Years 

The number of requests filed in 2024 marks a clear increase from 811 cases in 2022 and 710 in 2023. Despite the higher volume, most cases were resolved through informal intervention, such as a phone call, email, or brief mediation. Only 13 formal investigative reports were issued last year. 

The Ombudsman’s office views these outcomes as a testament to the value of quick, informal conflict resolution, but also a reminder that institutional responsiveness and accountability remain critical to maintaining public trust.