SCHIPHOL – Dutch Customs at Schiphol Airport is seeking to improve its service to travelers from the Caribbean and Suriname in response to widespread criticism of the controversial 100% checks currently in place for all passengers arriving from Aruba, Bonaire, Curaçao, Sint Maarten, and Suriname. 

In a recent group discussion organized in collaboration with Stichting Ocan, Dutch Customs met with Caribbean and Surinamese travelers to listen to their experiences and concerns. Customs officials explained the legal basis and reasoning behind the measure and expressed openness to improving how the policy is implemented. 

Stichting Ocan, an organization representing the interests of Caribbean Dutch citizens, facilitated the participation of community representatives in the dialogue. Attendees shared personal stories and constructive suggestions aimed at making the process more transparent, respectful, and less disruptive for travelers. 

“Customs wants to improve where it can and will assess which of the suggestions can lead to better service for travelers,” said Douane Schiphol Passagiers. 

Stichting Ocan also welcomed the opportunity for dialogue and expressed satisfaction that Caribbean and Surinamese travelers were finally able to share their perspectives directly with customs authorities. 

So far, Customs has not announced any specific changes to the procedure, but the discussions mark a step toward more inclusive and responsive border control practices. 

The 100% checks have been criticized by many as discriminatory and intrusive, with travelers from the Dutch Caribbean often feeling targeted. The dialogue is seen as an effort to ease tensions and improve relations with the communities most affected by the policy.