WILLEMSTAD – Curaçao resident Eduardo Martínez Silva has formally objected to the Ombudsman’s decision not to process his complaint against public utility company Aqualectra. The Ombudsman argued that Aqualectra falls outside its jurisdiction because it is an autonomous government-owned entity. Martínez disputes this and is calling for a reconsideration. 

In a letter dated August 4, 2025, Martínez pointed out that Aqualectra is wholly owned by the government of Curaçao. He referenced the company’s organizational chart, which shows that all shares are held by the government through the Integrated Utility Holding. Therefore, he argues, Aqualectra cannot be considered an independent governing body without public accountability. 

Martínez emphasized that Aqualectra provides essential public services—electricity and water—while holding a monopoly position. “Given its public nature, its actions and the handling of complaints must be subject to public oversight,” he wrote. 

The Complaint 

The dispute stems from a complaint Martínez filed on July 21, 2025, at Aqualectra’s office in Sambil. He requested a technical inspection, alleging incorrect or excessive billing. He said he was assured that a technician would visit within the same week. However, by August 1, no contact had been made. 

The Ombudsman previously stated that it can only intervene after three months without a satisfactory response. Martínez argues this is unacceptable, especially given the financial strain such billing issues can cause. “If they continue billing this way, it will seriously affect my financial situation,” he warned. 

Call for Immediate Action 

Martínez is urging the Ombudsman and other relevant authorities to take immediate action and compel Aqualectra to conduct a technical inspection. He has also asked the Ombudsman to explicitly state which public authority, if any, is responsible for handling consumer complaints about Aqualectra. 

The case highlights ongoing questions about oversight of Curaçao’s public utility sector and the avenues available for consumers to seek redress.