WILLEMSTAD - The consumer foundation does not intend to take action at the rates that The Maduro & Curiel’s Bank (MCB) has increased or introduced.
The organization that must represent the interests of the consumer takes the view that the MCB is not a monopolist and that the customer therefore has freedom of choice. In other words, the customer is dissatisfied, then switch to a different bank.
Actually, the foundation acts, director Marc Marshall argues, just like it deals with supermarkets. It never submits complaints but does show consumers the price differences. The customer then makes the choice where to do his or her shopping.
Marshall thinks the bank has used the wrong strategy, looking at the goals it wants to achieve. The customer is now punished if he or she does not want to switch to electronic banking, in fact the customer should be rewarded.